Action Plans Essay Example | Topics and Well Written Essays - 250 words

Action Plans - Essay Example As the groups vision suggests, this year we will ensure that Whirlpool’s Innovation Group get a proper name by ensuring that Whirlpool products are the most preferred brands in the associated home of the near future. We will also ensure that every activity that is being carried out in the organization is in line with the mission by ensuring that our products empower our clients in homes across the world. Ladies and gentlemen, Whirlpool’s Innovation Group has set various goals to ensure that the company achieves its mission including; identifying technologies central the connected goals, integrating Whirlpool products with the connected home and ensuring that new technologies make customer’s lives easier. In addition, Whirlpool’s Innovation Group has gone a step further developing various corporate ventures. For instance, Whirlpool’s Innovation Group recently developed a partnership with universities (Smart Zones) as well as Tech Scouting. To achieve its various goals and objectives, Whirlpool’s Innovation Group is planning to establish a presence at one or more Smart Zones for developing connected home technologies for Whirlpool. Additionally, it is planning to establish a scouting group with the purpose of investigating developments in connected homes. Last and not least, the Whirlpool’s Innovation Group is planning to Leverage Smart Zone presence to facilitate technology scouting. As I close, allow me to stress on the action plans, if Whirlpool’s Innovation Group manages to effectively implement these actions plans success will be automatic. The number of connected will determine the metric of our actions home our products release to the market (Whirlpool Corporation, 2015). Results and Updates Full-Year 2015 Guidance. Retrieved from PR Newswire:

Business Information Systems etc Research Paper

Business Information Systems etc - Research Paper Example Similarly, on the hardware and software side, firms are increasingly using cloud computing as the valid alternative to process information. The concept of software as a service is not new and increasingly, firms are using these services to take advantage of large data volumes as well as better efficiency and management of the information technology resources. Cloud computing has also allowed the firms to reduce their IT costs by hosting or using third party systems to achieve the same level of productivity and efficiency. The expansion of global e-commerce markets has been assured due to rapid changes in the telecommunication and internet infrastructure. The high speed wireless internet access through mobile phone devices has allowed firms to directly access their customers on their cell phones and deliver personalized advertisement messages to their customers. This paper will therefore attempt to research and analyse the emerging trends in the business information systems and inform ation technology. Information System Trends One of the key trends which have emerged during last few years is the use of peer to peer structure for the management and distribution of information. This new design is based upon the self organization principles and rather than depending upon the central points locations, allow systems to coordinate with each other freely and become more scalable as well as robust. Peer to peer infrastructure is also considered as an innovation in the hardware component of the information systems with better and more robust infrastructure to share and disseminate information at least cost.1 It is also important to note that organizations are increasingly relying on virtualization as one of the key information technology tools which can help them to reduce cost as well as present their message to their targeted audience. It is also important to note that virtualization has also necessitated changes in the software as well as hardware requirements too und er which organizations are shifting towards more handheld devices to use. Virtualization of business systems is also considered as a part of the autonomic computing in which computer systems will regulate and manage themselves on their own based on the computing activity. This trend therefore may be one of the key trends suggesting a gradual shift towards the use of information technology in a relatively new manner. It is also important to note that virtualization takes place both in software as well as in hardware. Hardware virtualization can be done by replicating the whole system through a virtual machine with its own operating system. It is also important to note that businesses can go for complete as well as partial virtualization. Cloud Computing Probably one of the most important emerging trends in the business information systems and information technology in general is the rise of the cloud computing. Cloud computing is used as a service instead of a product and as such req uires an extensive coordination between the service providers and the firms. (Finnie, 2011) Under the cloud computing shared resources, software as well other utilities are provided over a network. Cloud computing is increasingly become more common because it can significantly reduce the overall costs for the firms as well as offer them enough capability to utilize state of the art technology

Capstone to Business Management Final Project Essay Example for Free

Capstone to Business Management Final Project Essay Executive Summary Tim’s Coffee Shoppe is located in Sunnydale, Illinois. Sunnydale is a mid-sized city with a busy business district and a large university and Tim’s is located smack dab in the middle of all the traffic. Tim’s Coffee Shoppe is in need of some much needed improvements and needs things to run more smoothly. Some of Tim’s problems were customer satisfaction, employee loyalty and marketing. The following pages have a detailed review of what Tim needs to become more successful. One of the most important things Tim needs to accomplish is a makeover of his human resource program to address employee training, thus creating better customer service as well as expanding the types of marketing he utilizes. If he follows suggestions he would have the opportunity to obtain his long term goals such as * To double revenue by the end of the current fiscal year. * To receive at least 95 percent positive customer feedback regarding the service we provide. Regulations and Management Summary The attempt is to suggest to Tim’s Coffee Shoppe’s areas of weaknesses where subtle improvement to business strategies which can bring in the much desired and needed revenues and increase customer traffic. It is also an attempt to provide cost effective products through a change in supply and logistics for Tim’s Coffee Shoppe. The market segmentation is also to be altered to expand his customer base. Action Items The vision statement chosen is: â€Å"To ensure that each guest receives prompt, professional, friendly and courteous service. To maintain a clean, comfortable and well maintained premises for our guests and staff. To provide at a fair price nutritional, well-prepared beverages and foods-  using only quality ingredients. To ensure that all guests and staff are treated with the dignity and respect they deserve. To thank each guest for the opportunity to serve them. By maintaining these goals we shall be guaranteed a fair profit that will allow us to contribute to the community we serve† (Missionstatements.com, 2013). There are various things Tim could do to help achieve living up to this vision for his business. The following are Short Term Goals which would be actions that should ideally be completed within the next three months. * Spend the next month analyzing the competition and brainstorm on what they don’t offer that we do or can offer. * Choose one or two high-profile local charity events to sponsor * Redesign the customer service research process to include new questionnaires and incentives, such as monthly drawings for free products or discounts on future purchases for customers who take the time to respond. (Williams, 2013) The next few items are actions that would be Long Term Goals which should be completed by the end of the business’ fiscal year. * To build the companys name recognition within the community through community outreach projects (Williams, 2013) What else could Tim do to help achieve these very important goals? * Create actionable steps within committees to break down workload * Be positive and energetic * Decide how you are going to measure your success and keep track of it at regular intervals. * If your company is achieving its goals, be sure to recognize employees that helped. (Slutsky, 2013) HR Analysis Summary Human resources help the business in many ways. However, Tim has not been taking full advantage of this valuable tool. â€Å"While human resources handle many of the matters pertaining to the employees of a company, such as recruiting and benefits management, they also work with management to help develop long-term strategies for the growth and development of a company. HR departments often act as a middleman between employees and management and should be where employees go for basic company information† (Christensen, 2013). According to the files in Tim’s office most of his employees are  valuable assets. Employees are a critical component of any business. Successfully managing the human resource aspect of business can be important, even for very small businesses such as Tim’s Coffee Shoppe. After all, in a service economy, employees are part of the delivery of the product and service. Their performance, commitment and loyalty to the job are critical and can be boosted through successful HR management. However, there are a few that need coaching to achieve higher customer service and company loyalty standards, such as Darryl. The files also need to be better organized to achieve higher efficiency. It can become the single largest consumer of your time and energy if you dont know how to handle things well. And, its still a big consumer of your time and energy, even if youre adept at handling such things. Action Items There are numerous actions Tim should take to help this area of his business run more smoothly and effectively. These include; to have a staffing plan, find good employees, how to screen potential candidates, conduct personal interviews and the actual hiring process and most important of all, retaining the valuable employees and evaluating their performance as well as maintaining high standards. There are several steps to follow to help stay organized and achieve a highly valuable staff. The following are actions to take to maintain and educate the staff Tim already has. * Put together a human resource guideline handbook that states what policies and procedures you will and expect the employees to follow. This handbook should address issues such as: * at will employment * compensation * perquisites and bonuses * performance reviews * lay offs * terminations * conflicts of interest * disciplinary process * vacation time * sick time * family time * leave of absence * employee behavior * â€Å"To retain employees, your human resource management philosophy should be to eliminate things that push employees out. It should also, within reason, provide a number of things that keep pulling employees into the organization. Both approaches should be successful in retaining good employees as they both counteract the pulls from outside organizations† (Sensible Small Business Ideas, 2013). Some employees will lose interest and need something new to keep their interest in your company. It might be necessary to provide challenges, opportunities for advancement and other rewards. * It is important to remember that everyone including yourself, the owner, is a team. Everyone needs to be quietly evaluated on their performance and their pay should reflect that. Make sure to recognize high performing employees to upkeep their motivation to better your company and take the time to coach your lower performing employees. Also make sure they all know you are there to support and help them with any issues that they come across. Marketing Analysis Summary The competitive environment, also known as the market structure, is the dynamic system in which your business competes (Mack, 2013). It is the part a company’s external environment that consists of other organizations trying to secure clientele in the same market. It is the part of the trade that includes all immediate rivals. Tim has not effectively advertised his coffee shop. He has signage in the office that is not being put to use and the only sign that is noticed in the coffee shop is the Buy 10, Get 1 Free. Also, I believe that Tim heavily relies on his location of being near the university, bus stop and business district to attract customers. It may work well but there is always more that he could do to take his business from being good to booming. Some possibly effective marketing ideas to promote Tim’s Coffee Shoppe might be: * To create a website- Even if it  is just 1-3 pages of general information, it’s better than nothing. Blog sites are best because Tim would be able to easily update. * Neighborhood Marketing- Take advantage of areas that are outdoors like billboards, bus-stops, park benches†¦ anywhere that potential customers might frequent. Also, partner up with other small businesses and exchange flyers to pass out to customers. * Social Sites- Facebook and Twitter * Use Guerilla Marketing tactics- Go pass out coupons at malls, pass out fliers at the college, etc. Take samples of coffee and pastries to churches or community centers. Get reviewers to come in and write an article about the coffee shop. * Celebrate holidays or create a family day with free drinks for kids under a certain age. * Educate your customers- Host a seminar on the use of coffee or on different brewing methods. Have a â€Å"Coffee of the Month† where you can educate on the origin country of the coffee. (Reynolds, 2013) The majority of Tim’s Coffee Shoppe’s customers are the university’s students and also business professionals stopping by on their lunch breaks. A lot of the customers have filled out satisfaction surveys. This is a great tool and lets Tim know what they are doing right or wrong and what they need to improve on to make their business more successful and profitable. Especially when there is space for the consumer to fill in their own suggestion or comment, such as the survey at Tim’s which stated â€Å"I just love Tim’s. I love the special attention, atmosphere and a coffee shop that isn’t a chain for once.† This shows Tim that the customer is extremely pleased and he should be proud of his product and staff. However, the surveys can also show Tim where his business needs to improve to keep people coming back, such as the comment â€Å"The morning staff is RUDE† or â€Å"The coffee always tastes burnt. Don’t know why I come back†. This shows the Tim where there is opportunity for improvement. By making customer satisfaction surveys available, this is another tool they can utilize by taking suggestions to make their company better than the competition. Taking these suggestions and considering them an opportunity to improve will attract more customers to come back as well as giving Tim and his employees a goal to work towards and achieve. Action Items Creating a SWOT analysis identifying the good, bad and potential ugly for your business is essential before moving forward. Strengths: Tim needs to stand out from the rest of his competition. One strong strength would be his location. Being close to the university, Business Park and bus stop is a prime location to attract business. Weaknesses: Weaknesses noted on the marketing surveys are rude staff, old cash registers which make customers order incorrect, cramped seating, slow service, not taking debit cards and so on. Opportunities: Some opportunities for Tim’s might include a coffee of the month club, or adding more items to the menu. Threats: Some of the threats might be, of course, Queequeg’s and even the campus coffee machine. Economic Environment/Finance and Accounting/Financial Statements Summary Looking at the economic situation at Tim’s Coffee Shoppe it is decent but could definitely be better. To have a strong and successful business, you need to have a clear understanding of the financial impact that your most business decisions may have. Tim is expecting an increase in sales volume due to several large businesses moving into the area around the coffee shop. With more traffic going by the coffee shop, one would expect an increase in customers which would mean an increase in income for Tim. Virtually all of your businesss costs will fall, more or less neatly, into one of two categories: variable costs and fixed costs. Variable costs are costs which increase directly in proportion to the level of sales in dollars or units sold† (BizFilings, 2012). Variable expenses for the coffee shop would be some examples would be cost of goods sold, costs of supplies, and salaries of the employees. Action Items The total expenses will increase if the sales volume will increase due the variable expenses increasing. The companys total costs are a combination of the fixed and variable costs. â€Å"Assuming your sales exceed your variable costs, each additional unit of sales volume increases your gross profits and  your net income. If you can lower your costs without impacting revenue and maintain the same sales volume, your profits will go up† (Kokemuller, 2013). This means if Tim’s profits increase so does his net income. â€Å"It is very important for small business owners to understand how their various costs respond to changes in the volume of goods or services produced. The breakdown of a companys underlying expenses determines the profitable price level for its products or services, as well as many aspects of its overall business strategy† (Inc.com, 2013). The salaries of the employees will increase due to the fact Tim will have to hire more employees or increase the hours of existing employees to accommodate the additional customer base. The cost of supplies and goods sold will increase with the more customers and products sold. Fixed cost will remain the same regardless of the level of sales. These expenses would include Tim’s rent, depreciation, the lease on the refrigerator, taxes and insurance. Problem Solving/Recommendations Summary There are several things Tim could do to improve his coffee shop, especially to get it to become more marketable for him to sell. The following are good recommendations to start with: * Redesign the customer service research process to include new questionnaires and incentives, such as monthly drawings for free products or discounts on future purchases for customers who take the time to respond. * Create actionable steps within committees to break down workload * Put together a human resource guideline handbook that states what policies and procedures you will and expect the employees to follow * Expand advertising to other venues * More employee training and recognition References Associates Capstone in Management. (2012). Retrieved from Tims Coffee Shoppe simulation: http://extmedia.kaplan.edu.edgesuite.net/buness/AB299/Tims_Coffee_Shop/index.html BizFilings. (2012). Business Decisions and Finances: Cost-Volume-Profit Analysis. Retrieved June 24, 2013, from

Definition of tourism

Definition of tourism Introduction 1.1 Background of study Tourism is the activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. In 21st century, travel is a common thing for people, but in the past people hard to travel from place to place because lack of transportation and technology. Travel defines as people moving from one place to another. People travel because of pull and   push factor ,push and pull factor are influence by lots of factors such as economic ,social, climate, geographical characteristic and etc. spatial movement is very important and worth our attention, it focusing on tourist generating areas and tourist receive areas as well as the transit route between its. To do so, I have adopted Leipers model, which was suggested in 1979 and adapted in 1995 (Figure 1). Tourist flow is a flows or spatial interaction between places, with the destination area containing a surplus of a commodity and the generating area having a demand for a commodity. It influenced by a variety of push and pull factors. Batu Ferringhi located on the northern coast of Penang, Malaysia. This place is chosen as one of the attraction places in Penang because of the sandy beach and luxury resort.   The only entrance by land to go to Batu Ferringhi is the narrow mountains road. Penang Hill or affectingly known by locals as Bukit Bendara, is one of the only cool places to visit in Penang. A hill with elevation of about 833 m (2723 ft) has proved that it is one of the main attractions not only to the foreigner but also locals. 1.2Research statement The study of tourist flows can be very important because by understanding the travel movement, government or the private sector can create a new marketing strategic to attract more tourists. By studying the geographic characteristics of exiting tourist, it can reveal the potential market, such as ecotourism, heritage tourism and etc. 1.3Research Questions What is the tourist pattern? What are the most famous attraction places in Penang? Where is the most of the tourist come from? What is the tourist flow of Batu Ferringhi and Penang Hill 1.4 Study Methology Stage 1: Preliminary Stage On this stage, study background and the scope of study will be written down; goal and researchs objective will be set up so that it can make the research path clearer beside that literature review and the significance of the research will be written down. Survey questionnaires will be designated in this stage. (Refer to figure 2) Stage 2: The Data Collection The method use in the research will be quantitative so that more information from the tourists will be getting by conduct survey questionnaire. The data collection will be dividing into two, primary and secondary. For primary data collection, survey and interview will be conduct so that can know more about tourist travel pattern, I also will interview with the stalls seller or shop in Batu Ferringhi and Penang hill. For secondary, information will be get from books, journals and internet. (Refer to figure 2) Stage 3: Analysis and Synthesis On the stage, the survey questionnaire will be compile and using the SPSS (the statistics software) to create the graph or statistics. Beside that, the tourist flows network in Penang will be created. (Refer to figure 2) Stage 4: Recomendation In this stage, the recommendation how to improve the tourism in Batu Ferringhi and Penang hill, how to solve the impact of tourist flows. So that, the tourism is Batu Ferringhi and Penang hill will not face the decline stage or over crowded in one place. (Refer to figure 2) 1.5Goal The goal of this study is to identify the tourist movement patterns and to solve the impact influence by tourist flows. 1.6 Study Objectives The major objectives that will be indentified are: To indentify the travel pattern of tourist in Batu Ferringhi and Penang Hill To indentify which country tourist come to Batu Ferringhi and Penang Hill To indentify the major influences of tourist movement in Batu Ferringhi and Penang Hill 1.7 Hypothesis The number of tourist going to Batu Ferringhi and Penang hill The development in Batu Ferringhi and Penang hill will be increase. Lots of tourist coming from Europe country and Middle East. 1.8 Significance of study The significances of the research for the tourism department and the private sector are they can use the research as reference so that the can understand the tourist flows in Penang beside that, they can implement new marketing strategic to get more profit .other than that, by knowing the tourist pattern ,government can locate more resources to the place. By doing the research, a statistic report will be written out, it will benefit to future researcher to conduct the same research. The research also will help the developer to develop the place after they review the statistic. 1.9 Scope of study The two major barriers are time and seasonal .Time is a barrier for my research although I have limited time to complete it because need to analyze the survey and finding reference sources. Tourism is a seasonal so the research will not accurate when the time goes by so time management very important. 1.10 Study area The study area chosen for my research is Batu Ferringhi and Penang hill. Batu Ferringhi also called as the foreigners rock is a strip of beaches on the northern coast of Penang .The only way to go up is the narrow mountain road, there are two entrance one is from Tanjung Bunga and another one is from Teluk Bahang . Batu Ferringhi also is one of the tourist attraction place in Malaysia, a lot of foreigner tourist like to stay at here, on top of the hill also got a lot of chain hotels group example Shangri la hotel group, holidays inn and Parkroyal hotel. Other than that, there also have a lot of transportation company, they always stand by to pick up the guest go to down town. Beside that there also have a lot of souvenir shop so that the tourist can buy souvenir to their friends and relatives. Everyday there also have night market, the most special trends in the night market is bargaining. Batu Ferringhi is high tourists flows area in Malaysia because of the environments and the people are hospitality .The high tourist flow also give positive and negative impact to the place such as pollution, traffic congestion, increase in price and etc. When peak season, Batu Ferringhi will over crowded and is a main issue for the local government. Another place chosen is Penang hill, Penang Hill is the oldest hill station in Malaysia. It comprises a hilly granite mass in the middle of Penang Island reaching an elevation of 833 meters (2723 ft) at Western Hill. Penang hill also is the only cool place in Penang and it is famous not only for foreigners but locals. There are three way going up to Penang hill, by the funicular train, by jeep and by hiking. Theoretical Framework Chapter 2 2.0 Literature Review Tourist flows are a form of spatial interaction between two areas, with the destination area containing a surplus of a commodity example tourist attraction and the generating area having a deficit or demand for that commodity (Tourism and hospitality Geography). Tourist flows do not occur randomly but follow certain rules and are influenced by a variety of push and pull factors. Push factors are mainly concerned with the stage of economic development in the generating are and will include such factors as levels of affluence, mobility and holidays entitlement .Often, too, an advanced stage of economic development will not only give the population the means to engage in tourism but the pressures of life will provide the push to do so .An unfavorable climate will also provide a strong impetus to travel. Pull factors include accessibility and the attractions and amenities of the destination area. The relative cost of the visit is also important, as is the effectiveness of marketing and promotion. From a geographical point of view tourism consists of three major components which are ; first , the places of origin of tourist ,or generating areas;second,the tourist destinations themselves ,or receiving area and finally the routes travelled between these two sets of locations, or transit routes   (Leiper 1995).These components are set within differing economic ,environmental and social contexts . This simple model is illustrated in figure 3. Tourist generating area represent the homes of tourist ,where journeys begin and end .the key issues to examine in tourist generating areas are the features that stimulate demand for the tourism and will include the geographical location of an area as well as its socioeconomic and demographic characteristic .These areas represent the main tourist markets in the world   and naturally enough ,the major marketing functions of the tourist industry are found here such as tour operation, travel retailing. Tourist receiving areas attract tourists to stay temporarily and will have features and attractions that may not be found in the generating area. The tourist industry try located in this areas will comprise the attractions, accommodation, retailing and service functions, entertainment and recreation facilities .In our view, tourist destination areas are the most important part of the tourism system, not only attracting the tourist and thus energizing the system but also where the impacts of tourism occur and therefore where the sustainable planning and management of tourism is so important. Transit route link these two types of areas and are a key elements in the system as their effectiveness and characteristic shape the volume and direction of tourist flows. Transit route also represent the transportation component of the tourist industry. There are three different routes from place of permanent residence to tourist route, refer to figure one, tourist can choose their route to the destination, access route mean direct access to the main destination as same as return routes .For recreation route, the tourist make use of the various tourist facilities along the way to the destination .Some of the tourist just use the recreation route for part of the journey, they dont have main goal or destination. There are three routes for the tourist to come to Penang, there are water, air and land transport but for Batu Ferringhi ,it just can go by land because no one is providing the air and land transport for the tourist. This notion is developed in Campbells (1967) model which portrays different patterns of movement away from an urban centre (Figure 5). Campbell distinguishes between various groups on the basic of the relative importance of the travel and stay components of their trip .for the recreationist the recreational activity itself is the main element while for the vacationist the journey as such constitutes the main activity of the trip, with a number of stopovers being made on a round trip away from the city .An intermediate group, the recreational vacationist ,is shown to make side trips from some regional base. According to figure 5, recreational travel is scattered radically from the city whereas vacation travel is essentially linear and highway oriented, with recretional vacational travel involving elements of both Campbells work. While the concepts of these different types of travel is useful for analyzing tourist flow patterns there are clearly semantic problems in restricting the ter m tourist or vacationist to someone whose primary interest is invariably in sightseeing and travelling. Source from: redrawn from Campbell (1967)    In Miossecs model ( Figure 6), the origin or core is surrounded by four major belts or zones and travel motives ,means and costs change as well ( Sector 1) .In the real world these theoretical   regular concentric zones are subject to modification by position deformation    (low cost of living, favorable climate, historic links) which extend the belts and the negative ones (essentially political) which compress them (sector 2amd 3).These positive and negative deformation are not independent .More over, in reality a series of core exists giving rise to concurrent spatial demand ( sector 4). Miossec also attempts to incorporate perception of  Ã‚   this space in his model, although the schematic representation of this is not particularly clear .In general .knowledge of destination   declines with distance but there may be certain points of reference or evocative names so that the individuals mental map of the tourist space has both concentric and sectoral constrains .Mioss ec also suggests that the quality of the image will depend on the socio-political linguistic environment of the point of departure and arrival. Source: After Thurot( 1980) Four broad tourist destination types are identified by Lubdgren in this way (figure 10): Centrally located metropolitan destination which have high volume of reciprocal traffic and function both as a generating area and a major destination. These include high order metropolitan centres well integrated into the international and transcontinental transport networks. Peripheral urban destination ,which have smaller populations, a less important central place function and which tend to have a net inflow of tourists Peripheral rural destinations, which are less nodal in character, depending upon a geographically more extensive environment which draws visitors through a combination of landscape characteristic. As the population of such areas is often small and dispersed, a strong net inflow usually results. Natural environment destinations which are usually located at long distances from the generating areas very sparsely populated and often subject to strict management policies. Chapter 3 3.0 Research methodology 3.1 Introduction In this chapter, procedures or method used to conduct research will be set up; there are two types of research methodologies, these two types of methodologies are quantitative and qualitative. During the research, quantitative will be used, quantitative research is to determine the relationship between one thing (an independent variable) and another (a dependent or outcome variable) in a population. As for research design, descriptive research will be use in the research, it attempts to describe and explain conditions of the present by using many subjects and questionnaires to fully describe a phenomenon. 3.2 Data collection 3.2.1 Primary data The primary data are data which are being collected by the researcher for that specific purpose of answering the problem in the research. For this research, questionnaires will be distributed to get information or answer after compile will key in to SPSS (the statistic software). Statistic and graph will be draft. 3.2.2Secondary data The secondary data is being obtained by the literature study, books and the articles from the internet source. 3.3 Questionnaire method A questionnaire is defined as a form that people fill out used to obtain demographic and views and interests of those questioned (Brehob 2001).Questionnaires is use in this research to get more information and to get feed back from the people, questionnaire encompassed of a series of questions for the purpose of gathering data or information from potentially a large number of respondents. Below are the advantages of using questionnaire method: The responses are gathered in a standardized way, so questionnaires are more objective, certainly more so than interviews. Generally it is relatively quick to collect information using a questionnaire Potentially information can be collected from a large portion of a group. These are the few steps taken to design questionnaire for dissertation purpose (dspace.fsktm.um.edu.my): Objectives of the survey are defined Determined the sampling group Designed the questionnaire by creating the questions Administered the questionnaire Results interpretations 3.3.1 Questionnaire design A well designed questionnaire is important, language and using propel sentence to construct questionnaire must be taken well beside that arrangement of the question also need be in correct flows. The sentence or question using must be easy to understand and the words must be clear. The research questionnaire will be at appendix 1 and 2. 3.3.2 Questions In designing the questionnaire, the question that inside the survey questionnaire cant be too complicated and direct question needed to ease the correspondents. On questionnaire consist of 16 questions. The questionnaire of this research contains of part A, Part B, Part C and Part D. The questionnaire divides into sub topic because to let the correspondents more understand about the question and it look more systematic. The questionnaire will be at appendix 1 and 2. 3.3.3 Layout Layout is very important because first impression when the correspondents see the questionnaire is the formation of the question, the layout must be attractive enough to attract the correspondents. Other than that, the logical of sequence of the question also very important, same kind of question need to group together. (Refer to Appendix 1 and 2) 3.3.4 Questionnaire Distribution The survey questionnaire were distributed to respondents manually, mean that, a team of people will approach them. For Dissertation minimum of 150 correspondents needed to complete the survey. Those questionnaires will distribute in Batu Ferringhi and Penang hill but not all of the questionnaire distributed will returned with full of participation because some of them not really interested with the topic or maybe they have limited knowledge about the topic and there where no any reward or gift for them after they finish the questionnaire The objective of distributing questionnaire is to knowing the tourist flows in two Areas, there are Batu Ferringhi and Penang Hill beside that also can know what is the tourist opinion and suggestion. 3.3.5 Software Development Methodology After compiling all the result from the questionnaire, the result will key in into the SPSS (the statistic software) after that statistic and graph will be drawn out. In the Statistic and graph, it can determine that the number of tourist flow and which country tourist most often come to visit those places. 4.0 Conclusion This research is discussed about the tourist flows in Batu ferringhi and Penang hill.

The Hobbit by JRR Tolkein Essay -- essays research papers

THE HOBBIT BY J.R.R. TOLKIEN The Hobbit by J.R.R. Tolkien is a story of adventure and danger, and it is a prime example of a romantic plot and fantasy genre. What makes this story such a great example of a romantic plot? One, the unlikely hero, Mr. Bilbo Baggins is a hobbit that is dragged on an adventure he doesn’t wish to take. Second, there is a great quest with a reward at its end. Third the great teacher figure, Gandalf is a wizard that helps Bilbo to become the great hero he is destined to be. And lastly the dragon figure, in this story the dragon figure, happened to be a dragon but there are also many miniature dragon figures through out the tale. The story begins with our soon to be hero Bilbo Baggins he’s smoking his pipe and is quite proud of the smoke rings he is managing to make. As Bilbo smokes his pipe, Gandalf stops by to have a talk with Bilbo. He informs Bilbo that he is looking for someone to go on an adventure with him. Although Bilbo is tempted to accept the offer, he declines. Before Gandalf leaves Bilbo decides to invite him for tea the next morning. Dwarves show up at his door instead, one at a time, inviting themselves in until there’s thirteen in all. Bilbo isn’t quite sure of what to make of this, but Gandalf shows up and soon it becomes apparent to Bilbo that he has been chosen by Gandalf to be the thief in an adventure to retrieve some stolen dwarf gold from a dragon named Smaug. He was a very weak character at the start of this adventur...

the emperors new car :: essays research papers

The President's Old Cars Once upon a time in the very country you live in, there was a president who learned a lesson the hard way. See the president loved cars, new cars, fast cars, slow cars, rusted out cars, it didn't matter, if he saw a car he wanted, he bought it. Most other leaders were helping their countries to become stronger, while ours was off buying cars. Then there came that memorable day when our president learned his lesson.   Ã‚  Ã‚  Ã‚  Ã‚  While out shopping for new cars, the president came across one he didn't have. It was a 1986 Ford Escort. It was all rusty, missing hubcaps, and squeaked as he drove it down the road. But while talking to the car salesman, he never worried about what was wrong with it. The salesman (trying to get rid of this piece of junk) told the president that this car was in great shape and there would probably never be another car like this one. He also told the president that if anyone tried to tell him that this car was loud and smoked that they were just jealous and making it up. The president, happy to hear that someone might be jealous of him bought the car right away with his country's money.   Ã‚  Ã‚  Ã‚  Ã‚  On his way home people lined the streets to see his new purchase. Many laughed and pointed as his Escort smoked putted along the street. The president remembering what the car salesman had said thought these people were just jealous and pretending that his car was making all the smoke and noise. So he proudly drove around his 4-speed car through the streets ignoring everyone that laughed at him.   Ã‚  Ã‚  Ã‚  Ã‚  Now during the time the president was out buying new cars the American people more money because their jobs weren't paying enough. The president was giving less and less money every time he gave out money, so he would have money to buy a new car. The fact that his people were starting to starve didn't bother him at all.   Ã‚  Ã‚  Ã‚  Ã‚  A couple of weeks later he was out to buy another car. He went back to the salesman that had sold him the Escort earlier. The president told the salesman that people actually laughed at his previous purchase. Then the salesman and president laughed because they were sure that those people were just jealous and making that stuff up about the car.

Catherine Triangle Essay

Overlooking the docks area of Brooklyn is the massive Brooklyn Bridge, which spans New York’s East River and which joins the boroughs of Brooklyn and Manhattan. In the title, Miller suggests he is giving the audience a view of the community which lies below the bridge. The title also suggests that the audience is given a panoramic view of the scene, much as a captain of a ship has an all-round view from the vessel’s bridge. The action of the play takes place largely in an apartment in a tenement block in the Red Hook area of Brooklyn. In the play, Alfieri, the lawyer, describes the area as: â€Å"the slum that faces the bay on the seaward side of Brooklyn Bridge† and as â€Å"the gullet of New York swallowing the tonnage of the world. † It was a socially deprived area, where succeeding generations of immigrants from Europe, both legal and illegal, found a home and work. There was a long-established Italian community in the area. The Culture and Society of Red Hook. Given the rather traditional values of Italian-American society in the middle of the twentieth century and the fact that most of the men earned their living from hard physical labour in the dockyards and elsewhere, it is not surprising that Red Hook was quite a raw, masculine and even macho society. Manhood, which involved strength and aggression (and proving it) was very important. Women were expected to conform to an image of purity and domestic virtue and, as Beatrice does, gain most of their satisfaction from cooking and maintaining the household. The men expected to be respected and obeyed as of right and the women had to submit to them in decision- making. The influence of the Roman Catholic Church was strong and most people had traditional moral views. The family and the extended family were of major importance as was the community. Many of the families were recent immigrants from Southern Italy, the original home of the Mafia, and family and blood ties were often demonstrated through the practice of vendetta, that is the obligation on the rest of the family to take revenge on anyone who insulted or harmed any of its members. It was, therefore, a culture in which a man’s reputation (for strength and honesty, for example) was crucial to him and where any affront to a person’s honour had to be avenged. This may help you to understand the pressure that Eddie and Marco are under at the end of the play. The Legal Background. In the first 20 years of the Twentieth Century, over three million Italians emigrated to the U. S. A. to escape from the poverty of their homeland and in the hope of a better life in America. These were legal immigrants to America, but the local population grew increasingly hostile to the Italian community. In the early 1920s the American government passed laws to restrict immigration and afterwards only four thousand Italians were allowed to enter the U. S. A.  legally each year. Far more than this number were desperate to escape the poverty of their own country. Two such were the ‘submarines’, Marco and Rodolpho, cousins of Beatrice, who enter America illegally on the evening the play opens. One of the few ways an illegal immigrant could gain the right to remain in America legitimately was to marry an American citizen. This sometimes meant that illegal immigrants married not for love, but simply to remain in the country. We can perhaps better understand Eddie’s fears about Rodolpho when we know this 7. The Carbone Family’s Background. A playwright, unlike a novelist, cannot describe characters and situations to an audience. Details about characters and their relationships have to be revealed gradually and subtly. What, then, do we know about the Carbone family and the relationships within it? The Carbones live in an apartment in a tenement building, at 441 Saxon Street, Brooklyn, which Miller describes as a ‘worker’s flat, clean, sparse, homely. ‘ Eddie, aged 40, is a large, strong man who enjoys male pursuits and going bowling with his friends. He is a longshoreman (i. e. he works in the docks). Beatrice is a traditional 1950s housewife. She keeps the flat looking immaculate, cooks and, at least in the early part of the play, dutifully defers to Eddie in everything. She stands up to Eddie much more as the action unfolds, and objects to his overprotective attitude to Catherine. Catherine, Beatrice’s attractive 17-year-old niece, had been adopted by Eddie and Beatrice when her parents died. Catherine is very fond of Eddie but there is growing tension between them because of Catherine’s wish to start work and Eddie’s desire to protect her from, as he sees them, the dangers of the adult world. The Eddie – Beatrice – Catherine Triangle. The relationship between these three is the fOcus of Act I. Eddie and Beatrice have obviously had a warm, loving relationship but there are currently stresses. In Catherine’s opinion, and in Eddie’s too, Beatrice nags her husband. Catherine tells Rodolpho: â€Å"If I was a wife, I would make a man happy instead of going on at him all the time† (Implying that Beatrice does ‘go on’ at Eddie. ) Eddie certainly agrees with Catherine’s view. He tells Beatrice: â€Å"You didn’t used to jump on me all the time about everything. The last year or two I come in the house I don’t know what’s gonna hit me. It’s a shooting gallery in here and I’m the pigeon. † Part of the tension is caused by Eddie’s belief that he should be the master in the house and Beatrice’s increasing wish to express her own view. This leads Eddie to say, â€Å"I don’t like the way you talk to me, Beatrice†, whenever Beatrice disagrees with him. The Catherine – Rodolpho – Eddie Triangle. When Eddie first hears that Beatrice’s cousins have arrived he says it would be an ‘honour’ to help them, despite the obvious risks involved. He knows how important it is to give the men a chance to work to send money back to Italy. There is no doubt that Eddie understands the poverty they are escaping as his own father had come to the U. S. A. from Italy. Eddie’s willingness to offer hospitality shows that he is a good man, aware of his responsibilities to others in the Italian-American community. This makes his later actions an even greater shock. Eddie is immediately impressed by the quiet dignity and maturity of Marco, but he is equally quickly irritated by Rodolpho. This is partly because of Rodolpho’s personality, for he is an extrovert, quite loud, showy, lively and fun- loving, but also because of his appearance. Eddie’s stereotyping of Rodolpho because of his blond hair and his voice shows prejudice, which reflects not just Eddie’s attitudes but those of his time and culture. . The Catherine – Rodolpho – Eddie Triangle Things which irritate Eddie These are the things about Rodolpho which irritate Eddie: His appearance; especially his blond ‘wacky’ hair. Eddie says of Rodolpho: â€Å"he’s like a chorus girl or sump’n†. His abilities and talents, e. g. dressmaking and cooking, which Eddie thinks are things only a woman should do. This leads him to doubt whether Rodolpho is a ‘real’ man. His fondness for singing out loud in his high tenor voice, even on the ships. Eddie is embarrassed that other men laugh at Rodolpho for this. He is particularly angry when Rodolpho sings ‘Paper Doll’ because he thinks the words may be related to Catherine and he becomes aware of the growing romance between her and Rodolpho. The stage directions state that Eddie is ‘puffed with trouble’ when he notices the growing affection between Catherine and Rodolpho. These are the things that annoy Eddie at first, but annoyance becomes hate when he realises that Rodolpho is a rival for Catherine. In Act II, Eddie is furious with Catherine and Rodolpho for going to the cinema and staying out late. Eddie believes that Rodolpho is deliberately dating Catherine in the hope of marrying her and being able to stay in America. It is difficult to decide whether this is a genuine concern or whether Eddie is using it as an excuse to cover his real feeling which is sexual jealousy. What do you think? It is unlikely that a man like Eddie would consider Rodolpho as a suitable partner for Catherine, even if there was no sexual jealousy involved. . The Catherine – Rodolpho – Eddie Triangle Eddie’s motives Whatever his motives, be they genuine concern to protect his niece or sexual jealousy, Eddie tries his hardest to turn Catherine against Rodolpho and split them up. He tries to humiliate Rodolpho in front of Catherine in the following ways: He cleverly introduces the subject of boxing (a suitably masculine activity for Eddie) and, while pretending to teach Rodolpho how to box, hits him in the mouth. For Eddie, this demonstrates to Catherine what a weak man Rodolpho is and what a strong one he (Eddie) is. It also shows that Eddie thinks women are more attracted to strong, aggressive males.